Delivery & Delivery Charges:
- We currently deliver to all areas of Dubai, Sharjah and Ajman excluding the freezone and we are expanding all the time.
- Delivery charges can be varied according to the area, customer choose for delivery. It will depend on the total amount of purchase as well. All Orders above 100dhs in total will receive FREE delivery, while orders below 100dhs will be charged extra delivery charges depends on the area of coverage.
- For Sharjah and Ajman area, the minimum amount of the order for free delivery is 50.00 AED. An extra amount of 10.00 AED will be charged if the order amount is below 50.00 AED.
- For Dubai areas, the minimum amount of order for free delivery is 100.00 AED. An extra amount of 15.00 AED will be charged if the order amount is below 100.00 AED.
- Purchases with Mobile recharge cards alone or with other grocery items will be not be considered for free delivery unless the total amount should be above the specified amount for free delivery excluding the mobile recharge cards.
- Any fraudulent activity by any customer can be subjected to legal action or the complete prohibition of the account. We Hyperkhaleej.com should not be responsible for any such activity by the customer.
- Hyperkhaleej.com will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders.
- All orders received by Hyperkhaleej.com between 6:00AM and 6:00PM everyday will be processed on the spot. We deliver every day from 8:00AM and 9:00PM. Orders received after the OFF time will be forwarded to the next day. A confirmation e-mail will be received by the customers at the e-mail address provided when customer is registered as a member. Every status of the order will be updated via email communication. In the same manner, an e-mail will also be sent if your order has been disapproved or discontinued for any reason.( manipulation, fraudulent system alert, problem with credit card payment ,etc).
- All orders will be delivered by our own staff using our own vehicles. We will make every effort to deliver within the time-slot stated in your order, but the Company will not be liable for any possible loss caused by late delivery.
- At Hyperkhaleej.com, customer satisfaction is important for us, each customer is important for us regardless of the payment they make. We will be providing round clock customer support for our customers. So please notify us either by telephone or email if you do not receive your goods within a reasonable time.
Products in Hyperkhaleej.com are readily available for sale as long as they are on stock. The website will be shown the items which are in stock and there should not be a out of stock experience for the customer. Any buyer shall be notified through e-mail or by phone for orders which cannot be fulfilled for the time being.